General 

How far in advance should I book my move?

We recommend booking your move as early as possible, particularly during busy seasons such as Spring and Summer as well as month end periods. While our schedule can fill up, we make every effort to remain flexible and accommodate short notice moves whenever availability allows. During the Winter months or if your schedule is flexible, last minute bookings could be available.

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Where do you move?

We are located in Arthur, Ontario. We move locally and long distance all across Ontario. Our team is familiar with many roads and communities. See our Service Area section for more details.

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Moving to another province? Provide us with your move details and we’ll connect you with a long standing, reputable company we’ve trusted and worked with for over 25 years to provide an accurate quote.

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Are you a family owned company?

Yes. Hummel’s Moving is a locally owned Canadian family operated moving company, proudly serving our community since 1989.  Our reputation is built on reliable service, professionalism, and client care.

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Do you provide free moving quotes?

Yes. We provide personalized complimentary quotes based on the details of your move, including locations, inventory, and access conditions. Contact us anytime to request a moving quote. Getting a quote from us is a simple, very efficient process. Once we have received the details required for your quote, we are able to provide it promptly during business hours.

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What services do you offer?

Our services include local and long distance moves as well as packing services and secure storage solutions.

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We offer residential and commercial moving services including apartments, houses, condos, and office relocations. We handle everything from single item moves to 5+ bedroom homes, with no job being too small or too large. We provide customized quotes based on your specific moving needs, whether it is one item or a full household move.

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We also specialize in moving pianos, hot tubs, antiques, pool tables, exercise equipment, vanities, and specialty or heavier items.​

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We offer complimentary use of our wardrobe boxes (2 ft wide hanging bars) during your move to transport any hanging clothes. Simply let us know how many wardrobe boxes you will require and our team will bring these on the day of your move at no extra cost. The wardrobes take just a couple minutes to fill and if you need assistance, our team members will be happy to help.

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We also offer complimentary furniture disassembly and reassembly during your move. Typically one of our team members will promptly complete this task while the rest of the team continues moving, helping to keep your move efficient and on schedule.

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Please visit our services section for more details on all the services we offer.

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How do you protect furniture and fragile items?

We use high quality moving pads, equipment, and proper handling techniques to ensure your items are well protected. Specialty items such as artwork, TVs, glass table tops, mirrors, or antique furniture receive extra care and protection. ​

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Will the movers put items where I would like them to go?

Yes, our team always does their best to place items exactly where instructed. To help ensure everything is placed correctly on the first attempt, we recommend having someone on site during unloading to provide direction as needed.

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Can you take away items?

Yes, we often offer recycling of pianos, couches, tables, shelves, other furniture, and more. The removal/recycle fee is decided upon prior to your move. Please advise us of the items you will need removed.

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If you decide after booking your move that you no longer want certain items and would like them removed from your home, simply let us know and we can discuss the recycle fee with you. The recycling fee can be quoted anytime prior to your move.

Please note we do not take actual garbage.

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Do you charge extra for heavy or bulky items?

Most standard heavy or bulky items such as large couches, typical treadmills or exercise bikes, appliances, etc. are included in the hourly rate at no additional cost, unless otherwise noted in your quote.

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Items such as pianos, pool tables, hot tubs, very heavy gym equipment, or very oversized furniture should be disclosed in advance during the quote process, as they may involve additional costs depending on the specifics of the move. This allows us to provide an accurate estimate and ensure the appropriate team and equipment are assigned to your move.

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How do I book my move?

You can request a quote through our website, by phone, or email. We will ask some questions about your move to ensure we provide an accurate estimate. If you choose to proceed with booking, simply reply to your quote by email or phone and submit the required deposit to secure your moving date. Once the deposit is received, we will send a finalized confirmation email outlining all your move details including date, arrival time, and any other key information so your booking is confirmed in writing.

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Is my deposit refundable?

Yes, your deposit is fully refundable for any reason, as long as you provide a minimum of two weeks notice prior to your scheduled move date. If your plans change, we are also happy to reschedule your move and apply your deposit to the new date whenever possible two weeks prior to your move. We can refund deposits by e-transfer or a cheque.

If you need to cancel or reschedule with less than two weeks notice, the deposit is then non-refundable and will be retained. In the case of a reschedule, a new deposit may be required to secure a new moving date.

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What forms of payment do you accept?

We accept e-transfer, cash, or cheque. For reference, our e-transfer email is: hummelsmoving@hotmail.com.​

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What time will the movers arrive?

Our team's standard arrival time is typically 9:00 AM. We are most often flexible with start times. However, depending on scheduling and the details of your move, the team's arrival time will be confirmed in your finalized confirmation email. Please refer to your confirmation email for the team's scheduled arrival time or contact us.

If you require an earlier or later start, simply let us know in advance and we will do our best to accommodate your request.

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When is payment due?

The remaining balance is due upon completion of your move, once everything is in place and to your satisfaction. Our team will provide a final invoice on site before departing.

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What if I need to reschedule my moving date?

You may reschedule your move up to two weeks prior to your scheduled date in order to transfer your deposit to the rescheduled moving date. If you need to make changes, simply contact us as early as possible and we will do our best to accommodate a new date based on availability.

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What if there is bad weather?

Since 1989, we have built a strong reputation for reliability and have never cancelled a move due to weather, and we have only had to reschedule a handful of times when both parties were in agreement due to extreme Winter storms.

In very rare cases of severe Winter conditions, we may reschedule a move for safety reasons to ensure the protection of our team and your belongings, following a discussion with you.

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How long will my move take?
Our team works quickly, efficiently, and with a strong focus on productivity on every move to ensure everything is completed as smoothly and promptly as possible. The length of your move can vary depending on factors such as the amount of inventory, access conditions, distance between locations, weather and traffic conditions, whether stairs or elevators are involved, number of movers, any required disassembly or reassembly, parking availability, and whether any specialty items are included. We can provide an estimated timeframe once we have received the full details of your move, allowing us to accurately approximate the time required.

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Do I need to empty my chest freezer?

Yes, your chest freezer should be emptied prior to the move unless it is under 1/4 full. We recommend defrosting the freezer in advance, if possible.

 

Pricing
How is the moving cost calculated?

Our moves are typically charged at an hourly rate plus HST, which includes:

• Professional movers (typically a team of 3, however this may vary depending on the specific requirements of your move)

• Fully equipped moving truck

• Moving equipment and protection materials

• Insurance coverage on your inventory and households

• Travel

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Every quote is transparent with no hidden fees and no obligation. 

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In certain cases, moves may be priced at a flat rate instead of an hourly rate. This is common for specialty item moves such as pianos, hot tubs, or other oversized items. As well as smaller moves involving a limited number of pieces (typically fewer than 10-15 items). Flat rate pricing for these types of moves help ensure cost predictability for these types of moves.

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Moving Day
Will my items be physically protected during the move?

Absolutely. We use professional moving equipment, quality pads, and protective materials to safeguard your furniture and belongings throughout the move.

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Can I add or remove items before moving day?

Yes. There is no strict cutoff time to adjust your moving list. Adding items may increase the total time required, but as long as no unusually large or extremely heavy items are added, your quoted rate will remain the same.

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Do I need to empty drawers?

Most items can remain in drawers such as clothing, paperwork, etc. We just ask that all fragile or breakable items are removed. We also highly recommend removing very heavy contents to prevent any damage and ensure safe lifting.

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Do you disassemble and reassemble furniture?

Yes. Our team can disassemble and reassemble furniture as required to ensure safe handling and transport at no extra cost.

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Are my belongings insured?

Yes. Your items are fully covered under our insurance while in our care for the duration of the move.

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Packing Services
Do you offer packing services?

Yes. We have full and partial packing services available for booking prior to your move, using a professional experienced packing team and high quality materials to ensure your belongings are kept secure. Packing services are provided as a separate quote and cost from moving.

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Do you sell packing supplies?

We have packing supplies available for sale, including boxes in a variety of sizes, packing paper, bubble wrap, packing tape, and mattress bags (available in size dependent options) to help make your move easier and more organized. Request our packing supplies cost list and arrange your delivery at anytime.

Free local delivery is available for your convenience!
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Storage
Do you offer storage options?

Yes. We offer secure, heated or non-heated storage solutions for clients who require temporary or longer term storage between moves. We have a private storage facility that is temperature controlled and storage containers.

 

Is your storage location safe and monitored?

Yes, our storage facility and containers are secure and designed to give you peace of mind. Our private storage facility and containers are on private property and it is access controlled with locked storage areas, security cameras, and a well lit environment for added safety. We take every precaution to ensure your belongings are stored safely while in our care. We also take full inventory when items are initially placed into storage.

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Preparation
How should I prepare for moving day?

We recommend:

• Pack all non-essential items ahead of time and ensure boxes are securely closed and labelled

• Separate important personal items and documents

• Disassemble small items or furniture in advance, if possible

• Ensure all walkways, hallways, and entrances are clear and accessible

• Reserve elevator time, if applicable

• Ensure parking is available close to both locations for the moving truck

• Defrost and empty refrigerators and freezers prior to moving day

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We can help guide you through preparation steps prior to your move.​

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Still Have Questions?

If you have any additional questions or require more information, we’re happy to help!​

We look forward to making your move smooth and stress free.