FAQ | Hummel's Moving

General

How far in advance should I book my move?

We recommend booking your move as early as possible, particularly during busy seasons such as Spring to Fall as well as month beginning and end periods. While our schedule can fill up, we make every effort to remain flexible and accommodate short notice moves whenever availability allows. During the Winter months or if your schedule is flexible, last minute bookings could be available.

Where do you move?

We are located near Mount Forest, Ontario and Arthur, Ontario just off Highway 6. We move locally and long distance all over Southern Ontario. Our team is familiar with many roads and communities. See our Service Area section for more details.

Moving to another province? Provide us with your move details and we’ll connect you with a long standing, reputable company we’ve trusted and worked with for over 25 years to provide an accurate quote.

Are you a family owned company?

Yes. Since 1989, Hummel’s Moving has been a locally owned, family operated Canadian moving company proudly serving our community. Our family and team takes pride in providing reliable service, professionalism, and thoughtful care to every client.

Do you provide free moving quotes?

Yes. We provide personalized complimentary quotes based on the details of your move including locations, inventory, access conditions, and other important details of your move.

Contact us anytime to request a moving quote or fill out our free quote form on this website. Getting a quote from us is a simple, very efficient process. Once we have received the details required for your quote, we are able to provide it promptly during business hours. If you do not see a quote in your inbox within the same business day, kindly check your junk or spam folder or send us an email at hummelsmoving@hotmail.com to check in on your quote. We are typically quick to respond during business hours.

What services do you offer?

Our services include local and long distance moves as well as packing services and secure storage solutions- when available.

We offer residential and commercial moving services including apartments, houses, condos, and office relocations. We handle everything from single item moves to 5 bedroom homes.

We provide customized quotes based on your specific moving needs, whether it is one item or a full household move.

We also specialize in moving pianos, organs, antiques, exercise equipment, vanities, and specialty or heavier items. We are unfortunately unable to move hot tubs at this time.

We offer complimentary use of our wardrobe boxes (2 ft wide hanging bars) during your move to transport any hanging clothes. Simply let us know how many wardrobe boxes you will require and our team will bring these on the day of your move at no extra cost. The wardrobes take just a couple minutes to fill and if you need assistance, our team members will be happy to help.

We also offer complimentary furniture disassembly and reassembly during your move. Typically one of our team members will promptly complete this task while the rest of the team continues moving, helping to keep your move efficient and on schedule.

Please visit our services section for more details on all the services we offer.

How do you protect furniture and fragile items?

We use high quality moving pads, equipment, and proper handling techniques to ensure your items are well protected. Specialty items such as artwork, TVs, glass table tops, mirrors, or antique furniture receive extra care and protection.

Will the movers put items where I would like them to go?

Yes, our team always does their best to place items exactly where instructed. To help ensure everything is placed correctly on the first attempt, we recommend having someone on site during the unload to provide direction as needed.

Can you take away items?

Yes, we often offer recycling of pianos, couches, tables, shelves, similar furniture, and more. The removal/recycle fee is decided upon prior to your move. Please advise us of the items you would like removed in order for us to provide a recycling fee quote.

If you decide after booking your move that you no longer want certain items and would like them removed from your home, simply let us know and we can discuss the recycle fee with you. The recycling fee can be quoted anytime prior to your move. Please note we do not take actual garbage.

Do you charge extra for heavy or bulky items?

Most standard heavy or bulky items such as large couches, typical treadmills or exercise bikes, appliances, etc. are included in the hourly rate at no additional cost, unless otherwise noted in your quote.

Items such as pianos, large safes, more complex/heavier gym equipment, or very oversized/heavy furniture should be disclosed in advance during the quote process as they may involve additional costs depending on the specifics of the move. This allows us to provide an accurate estimate and ensure the appropriate team and equipment are assigned to your move.

How do I book my move?

You can request a quote through our website, by phone, or email. We will ask some questions about your move to ensure we provide an accurate estimate. If you choose to proceed with booking, simply reply to your quote by email or phone and submit the required deposit to secure your moving date. Once the deposit is received, we will send a finalized confirmation email outlining all your move details including date, arrival time, and any other key information.

Is my deposit refundable or transferrable?

Yes, your deposit is fully refundable for any reason, provided we receive a minimum of two weeks’ notice prior to your scheduled move date.

If your plans change, we are also happy to reschedule your move and apply your deposit toward the new date whenever possible, provided we receive at least two weeks’ notice prior to your scheduled move. We can refund deposits by e-transfer or a cheque via mail.

If you need to cancel or reschedule with less than two weeks notice, the deposit is then non-refundable and will be retained. In the case of a reschedule, a new deposit may be required to secure a new moving date.

What forms of payment do you accept?

We accept e-transfer, cash, or cheque. For reference, our e-transfer email is: hummelsmoving@hotmail.com. Our mailing address for cheques is: PO Box 779 Arthur, On N0G 1A0.

What time will the movers arrive?

Our team's standard arrival time is typically 9:00 AM. We are most often flexible with start times. However, depending on scheduling and the details of your move, the team's arrival time will be confirmed in your finalized confirmation email. Please refer to your confirmation email for the team's scheduled arrival time or contact us.

If you require an earlier or later start, simply let us know in advance and we will do our best to accommodate your request.

When is payment due?

The remaining balance is due upon completion of your move, once everything is in place and to your satisfaction. Our team lead will provide you with a final invoice on site before departing back to our yard. Payment can be directed to the team lead on site if paying by cheque or cash.

What if I need to reschedule my moving date?

You may reschedule your move up to two weeks prior to your scheduled date in order to transfer your deposit to the rescheduled moving date. If you need to make changes, simply contact us as early as possible and we will do our best to accommodate a new date based on availability.

What if there is bad weather?

Since 1989, we have built a strong reputation for reliability and have never cancelled a move due to weather, and we have only had to reschedule a handful of times when both parties were in agreement due to extreme Winter storms.

In very rare cases of severe Winter conditions, we may reschedule a move for safety reasons to ensure the protection of our team and your belongings, following a discussion with you.

How long will my move take?
Our team works quickly, efficiently, and with a strong focus on productivity on every move to ensure everything is completed as smoothly and promptly as possible. The length of your move can vary depending on factors such as the amount of inventory, access conditions, distance between locations, weather and traffic conditions, whether stairs or elevators are involved, number of movers, any required disassembly or reassembly, parking availability, and whether any specialty items are included. We can provide an estimated timeframe once we have received the full details of your move, allowing us to accurately approximate the time required.

Do I need to empty my chest freezer?

Yes, your chest freezer should be emptied prior to the move unless it is under 1/4 full. We recommend defrosting the freezer in advance, if possible.

Pricing
How is the moving cost calculated?

Our moves are typically charged at an hourly rate plus HST, which includes:

Professional movers (typically a team of 3, however this may vary depending on the specific requirements of your move)
Fully equipped moving truck
Moving equipment and protection materials
Insurance coverage on your inventory and households
All truck and travel costs including fuel
Complimentary use of our wardrobe boxes during the move to transport hanging clothing
Complimentary disassembly and reassembly of furniture

Every quote is transparent with no hidden fees and no obligation.

In certain cases, moves may be priced at a flat rate instead of an hourly rate. This is common for specialty item or single item moves such as pianos or other oversized items.

As well as smaller moves involving a limited number of pieces (typically fewer than 10-15 items). Flat rate pricing for these types of moves help ensure cost predictability for these types of moves.

Moving Day
Will my items be physically protected during the move?

Yes. We use professional moving equipment, quality pads, and protective materials to safeguard your furniture and belongings throughout the move.

Can I add or remove items before moving day?

Yes. There is no strict cutoff time to adjust your moving list. Adding additional items may increase the total time required for the move. However, as long as no specialty or exceptionally heavy items are added, your quoted rate will remain the same.

Do I need to empty drawers?

Items can remain in drawers such as clothing, paperwork, etc. We just ask that all fragile items are removed. We also highly recommend removing heavy contents to prevent any damage and ensure safe lifting.

Do you disassemble and reassemble furniture?

Yes. Our team can disassemble and reassemble furniture as required to ensure safe handling and transport at no extra cost. The team will have the necessary tools along for disassembly.

Are my belongings insured?

Yes. Your items are fully covered under our insurance while in our care for the duration of the move.

Packing Services
Do you offer packing services?

Yes. We have full and partial packing services available for booking prior to your move, using a professional experienced packing team and high quality materials to ensure your belongings are kept secure. Packing services are provided as a separate quote and cost from moving. The packing team can pack single rooms, full households, or just certain areas as directed.

Do you sell packing supplies?

Yes. We have packing supplies available for sale, including boxes in a variety of sizes, packing paper, bubble wrap, packing tape, and mattress bags (available in size dependent options) to help make your move easier and more organized. Request our packing supplies cost list and arrange your delivery at anytime.

Free local delivery is available for your convenience!

Storage
Do you offer storage options?

Yes. We offer secure, heated or non-heated storage solutions for clients who require temporary or longer term storage between moves. Please inquire for storage availability and a quote.

Preparation
How should I prepare for moving day?

We recommend:

Pack all non-essential items ahead of time and ensure boxes are securely closed and labelled
Communicate with us regarding special items such as pianos, safes, oversized furniture, very heavy items, or other specialty items before moving day
Declutter before moving day
Separate important personal items and documents from non-essential items
Remove fragile or heavy contents from drawers (clothing and similar items can stay in dresser drawers)
Disassemble furniture in advance, if possible (Or our team is happy to take care of disassembly)
Plan where furniture will go. Have an idea of where you would like larger items placed in your new home
Ensure all walkways, hallways, and entrances are clear and accessible
Reserve elevator time, if applicable
Ensure parking is available close to both locations for our moving truck
Defrost and empty refrigerators and freezers prior to moving day

Packing lamps, electronics, cleaning items, pictures or artwork

Floor and table lamps: We recommend removing lampshades and packing them separately with light cushioning, if possible. Table lamps can also be boxed with cushioning when possible although this is not required. If you are unable to box the lamps or shades, our team will carefully protect them with moving pads as needed. If possible, please remove light bulbs and pack them separately to prevent damage.

Electronics: TVs, laptops, printers, scanners, phones, and similar electronics do not need to be boxed although smaller electronics are best protected in their original boxes or suitable moving boxes. Our team regularly moves these items and will protect them with moving pads as needed. We recommend having all electronics unplugged and ready to move.

Cleaning items: Brooms, mops, and vacuum cleaners can be moved as they are and do not need to be boxed. We can secure longer handled items together as needed. For easier and more efficient loading, we recommend keeping similar items together such as brooms and mops.

Wall pictures or artwork: Smaller and larger pictures can certainly be boxed with appropriate cushioning if possible although this is not required.

If you do not have a suitable box available for the larger pictures, our team regularly protects pictures and artwork using moving pads for safe transport. For larger or particularly fragile pieces, we will take additional precautions as needed.

We can help guide you through preparation steps prior to your move. Contact us anytime.

Still Have Questions?

If you have any additional questions or require more information, we’re happy to help! Please feel free to contact us.

We look forward to making your move smooth and stress free.